ITIL : IT Infrastructure Library
I've been pondering on exactly what is it all ablout... and went through the various search engines to get some of the followinig definitions. I found it to be really meaningful and helpful in IT service mgmt. It is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.
ITIL v3, published in May 2007, comprises five key volumes:
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement.
Here is the link that would give a better idea of IT service mgmt.
http://itgovernance.techweb.com/?kw=sem_bc_goog_ITGOV_HomePage_Adver1_kword_itil
Cheers !!!
