Understanding "Change Management"

Random points to ponder:

• What is Change Management?
• Why a Change Management process is needed?
• Is this Process so critical?
• Who is a "Change Manager" What are the roles?

Its important to answer the above questions in order to go ahead with any attempt to explain the whole gamut of Change Management Process. Lets have a look at the highlights. Please follow the link and let us understand first on what is Change Management as per ITIL.

We will try and come up with more precise answers to these questions soon